Refund Policy

We want you to be confident before any work begins. This Refund Policy explains when and how refunds are issued.

1. Free review and quote

Document review and quotes are always free. You are under no obligation until you approve your quote and we begin work.

2. Before processing begins

If you cancel after paying but before we have started processing your order, you are entitled to a full refund.

3. After processing begins

• Government and third-party fees that have already been paid on your behalf are non-refundable.
• Our service fee is refundable in proportion to the work not yet performed.

4. Errors on our part

If a document is processed incorrectly due to our error, we will correct it at no additional cost or issue a full refund of our service fee.

5. Documents rejected by an authority

If a competent authority declines to apostille a document for reasons outside our control (for example, the document is not eligible), government fees may be non-refundable. We will always explain the reason and advise on next steps.

6. How to request a refund

Email info@trustdocs.ca with your order details. Approved refunds are returned to your original payment method, typically within 5–10 business days.